Public record
Corrections
FirmFax describes 71 firms using what those firms publish. Sometimes we read a page wrong, and sometimes a firm changes a term before we notice. If we have your rules wrong, this is how you tell us — and every correction that arrives is recorded here, including the ones we checked and did not act on.
Channel opened September 6, 2026 · 0 received to date
Send one
Three things, in one email
There is no form here. FirmFax is a static site with nothing behind it to catch a submission, and a form that quietly drops what you typed would be worse than no form at all. Corrections go to a mailbox a person reads:
Three things make a correction actionable, and all three are needed:
- 1. The claim. The FirmFax page it is on and the sentence or figure that is wrong. A link and a quote is enough.
- 2. What is correct. The actual term, in the form it should be recorded — the number, the percentage, the policy as it stands.
- 3. The page that shows it. A link to the firm’s own published page carrying that term, and the line on it we should be reading. This is the part that does the work.
The third point is not a formality. We verify a correction against the firm’s own published page, never against the email that reported it, because a reader can check a page and cannot check our inbox. A claim without a source is still logged, still read, and still useful as a pointer — it is simply recorded as a claim rather than published as a fact.
If the page that proves it is behind a login or a checkout, say so and send what you can. A screenshot is not a source we can cite, but it tells us where to look, and several of our own gaps have been exactly that.
What we act on
- A rule, price, fee, account size, drawdown figure or payout term we have recorded wrongly.
- A term that has changed on the firm’s side, with the page that now states the new one.
- A source link on a firm page that points at a document the firm has retired or replaced.
- A product we list that no longer exists, or one we have missed entirely.
- Anything on the rule-change log attributed to a firm that the firm did not do.
What we will not act on
- Change the score. Scores are computed from the data by published code. Correct the data and the score follows; there is no path that edits a score directly.
- Remove a red flag. A red flag is removed when the thing it describes is no longer true on the firm’s own pages, and the page showing that is the request we can act on.
- Soften how a rule is described. We describe published terms in plain words. If the wording misstates the term, show the term; if it states it accurately, tone is not a correction.
- Take a firm out of a comparison. Inclusion is not a commercial decision, so it is not a commercial request either.
- Trust an email over a page. A claim we cannot check against something the firm has published cannot be verified by us or by a reader, so it is logged as received and left as a claim.
What happens next
Within 5 working days
One person reads this mailbox, so the commitment is deliberately one that survives a busy week: within 5 working days a correction is either resolved and published in the log below, or listed there as open with the date it arrived. We do not promise a same-day reply and will not pretend otherwise. Claims about a term that costs a trader an account — drawdown, daily loss limit, consistency rule, news policy, payout mechanics — are read first.
Verification is the same pass the site runs on itself every morning: we open the firm’s page, read the term, and compare it with what we stored. A dedicated policy page beats a summary that links to one, and where two of a firm’s own pages disagree we change nothing and publish the contradiction — that is a finding, not an obstacle.
Where a correction goes
Into the data, then into the tape
An accepted correction changes the stored value for that firm. Everything downstream — the firm page, the comparison tables, the grade — is computed from that value, so a score moves only as a consequence of the data moving. There is no route that edits a score directly, which is why asking for one is the one request this channel cannot process.
It then appears on the rule-change log as a record correction, dated the day we corrected it and marked as our fix rather than as something the firm did. If a correction we published later turns out to be wrong, the entry is struck through and kept rather than deleted. Being seen to be wrong in public is the point of the exercise.
Conflict of interest
A paying firm gets the same treatment
FirmFax earns a commission from 24 of the 71 firms it lists, which is set out in full on the disclosure page. A correction from one of those firms is checked against its published pages on exactly the same terms as a correction from a firm that pays us nothing, and is refused on the same terms too. Every row below is marked with whether we have a commercial relationship with that firm, so the two groups can be compared rather than taken on trust.
The log
Every correction received
0 entries · opened 2026-09-06
Nothing here yet. This channel opened on September 6, 2026 and no correction has been submitted since. An empty log is a statement about the channel’s age, not about our accuracy — the record of mistakes we have found in our own data is published separately on the rule-change log, and one study on this site is an audit of prices we could not source. The first entry here will appear the day someone sends one, whatever it says about us.
Corrected. The evidence held up and our record changed.
Partly corrected. Part of the claim was supported by the firm’s own page; the rest was not.
No change. We re-read the firm’s own pages and our record already matched them, or the claim came without a source that supported it.
Open. Received and being checked. The date it arrived is printed either way.
How the scores are computed is written out in the published methodology. What we have already corrected in our own record is on the rule-change log, and how the site makes money is on the disclosure page.